MY ALIVE ACCOUNT
If you have questions or need to make any kind of change to your membership, you’ve come to the right place
WE ARE HERE TO HELP
If you’re in need of information or assistance, check out our frequently asked questions (and answers) and additional member resources.
MEMBER BENEFITS
As an Alive member, you have access to our Preferred and Business partners. Our Preferred Partners are like-minded businesses that we trust to offer you your full wellness experience. Our business partners are local businesses that offer you discounts and special deals. Click and enjoy.
LOG-IN
Log in to your account to update your personal information, review your membership agreement, or update your billing.
TRANSFER
Maybe you’re looking for a full service facility, looking for different equipment, or wanting a different gym feel. Whatever the reason, it’s easy to transfer your membership to Raintree Athletic Club. To do this we need your signature so we ask that you come into Raintree Athletic Club to meet with the Member Services Office or a Club Specialist.
FREEZE
Do you have some traveling plans coming up or maybe having an upcoming event that is going to impact your gym usage? Members are able to freeze for up to 3 months out of a calendar year. Click here to submit your freeze request!
UNFREEZE
Ready to stop the freeze on your account? We’re excited you are ready to come back. Even if it’s mid-way through your freeze. We are always here for you. Click here to get back to RAC.
ADD A SERVICE
Ready to boost your membership by adding the usage of theragun, locker rental, adding a 12-14 year old or unlimited guest privileges? Well, you have come to the right spot!
REMOVE A SERVICE
If you need to remove any service on your membership just click here and we will help you out!
CANCEL
Needing to cancel your Membership due to an upcoming move or maybe an unexpected life circumstance? Click here and fill out the request form. A team member from our Member Services Office will contact you to assist with your request.
